Refund Policy

Last updated: October 23, 2026

14-day money-back guarantee. If you are not completely satisfied with MediaJar Pro, or you have a technical problem we cannot solve, you can ask for a full refund within 14 days of your first purchase — no questions asked.

How to ask for a refund

Use the link in your Paddle receipt email, or
write to [email protected] with the email address you used at checkout and, if you have it, the order number.

Refunds are made by Paddle.com, our Merchant of Record, to the original payment method. Banks usually show the money within 5–10 business days.

After a refund

The license key from the refunded order is deactivated and MediaJar returns to the free version. Everything you saved stays on your computer.

Annual Pro renewals

You can cancel the annual plan at any time so it does not renew. If a renewal was charged and you did not mean to keep it, write to us within 14 days of the renewal and we will refund it.

Your statutory rights

This policy does not limit any rights you have under consumer law in your country.